Delivery Policy

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website.

This policy is not intended to and does not create legally enforceable rights and obligations.  It merely indicates our usual practice in relation to the delivery of products.

Delivery methods

We aim to ship items listed in stock within 2 days of receiving your order.

If the address for delivery of your order is a UK mainland address, then you will be able to select from the following delivery methods:

  • Royal Mail - standard delivery - Free
  • Royal Mail - express delivery - £6

For other EU customers, or if the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:

  • Standard international delivery - Free

Please allow 7-10 working days for international deliveries

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

If you make a high value order from us, we will usually conduct fraud screening checks before dispatching the product.  These may delay the expected date for delivery.  Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.

 

We deliver Products worldwide ("International Delivery Destinations").

If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided

 Delivery problems

If you experience any problems with a delivery, please contact us by email to info@hickmanandbousfield.com.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge). 

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed;
  • where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.